Return & Refund Policy

We want you to have a positive shopping experience with us. If there is an issue with your order, our customer support team is available to review your case and help you with the appropriate solution.

1. Return Eligibility

A return may be accepted in the following situations:

• You received a damaged product.

• You received the wrong product.

• The product received is significantly different from the product description.

• The product has a manufacturing defect that was not disclosed in the product information.

Return requests must be submitted within 7 days of receiving the order.

2. Conditions for Returns

To be eligible for a return, the product should generally be:

• Unused and in its original condition.

• In the original packaging, where applicable.

• Complete with all included accessories, parts, and items.

• Accompanied by the order number and relevant information.

Certain products may have additional or different return conditions.

3. Damaged Products

If your product arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photos of the product

• Clear photos of the packaging

• A short video, if necessary, showing the issue

This information helps us investigate the issue with our fulfillment or delivery partner.

4. Wrong Product

If you receive an item different from the one you ordered, please contact us as soon as possible.

After reviewing the order and supporting information, we may arrange an appropriate replacement or other resolution where applicable.

5. Change of Mind

Returns due to a change of mind, incorrect product selection, or personal preference may not be accepted unless otherwise stated on the product page or agreed by our customer support team.

6. Non-Returnable Items

Some products may not be eligible for return due to their nature, hygiene requirements, personal-use considerations, or other applicable restrictions.

Any product-specific return conditions will be communicated where applicable.

7. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order and the applicable payment method.

For Cash on Delivery orders, we may contact you to arrange an appropriate refund method if a refund is approved.

Refund processing times may vary depending on the selected refund method and relevant payment or banking providers.

8. Return Shipping

If a return is approved because the product was damaged, defective, or incorrect, we will review the circumstances and provide instructions regarding return shipping.

For other types of approved returns, return shipping costs may be the customer's responsibility unless otherwise agreed.

9. Rejected Returns

A return or refund request may be rejected if:

• The request is submitted outside the applicable return period.

• The product has been used, damaged, or altered by the customer.

• Required evidence is not provided.

• The issue is caused by improper use or handling.

• The product does not meet the applicable return conditions.

10. How to Request a Return or Refund

To request a return or refund, contact our customer support team through the details provided on our Contact Us page.

Please include:

• Order number

• Customer name

• Product name

• Reason for the request

• Photos or videos where applicable

Our team will review the request and provide further instructions.

11. Policy Updates

We reserve the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page.

By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy.