Shipping policy

Shipping & Delivery Policy

We are committed to making your shopping experience as convenient and smooth as possible. This Shipping & Delivery Policy explains how orders are processed and delivered within the United Arab Emirates.

1. Delivery Coverage

We currently offer delivery across the United Arab Emirates. Delivery availability may vary depending on the product and the customer's location.

2. Order Processing

Once you place an order, we will process and verify the order details before it is handed over for delivery.

For Cash on Delivery orders, our team or delivery partner may contact you to confirm your order and delivery details.

Orders are generally processed after successful confirmation. Processing times may vary depending on product availability and order volume.

3. Delivery Time

Delivery times can vary depending on the product, delivery location, courier operations, and other circumstances.

The estimated delivery timeframe will be communicated during the ordering process or after your order has been confirmed.

While we work to deliver orders within the estimated timeframe, delivery dates are not guaranteed and may occasionally be affected by circumstances outside our control.

4. Delivery Charges

Applicable delivery charges, if any, will be displayed during the checkout process or communicated before order confirmation.

Any promotional free-shipping offer will be subject to the terms and conditions of that specific offer.

5. Cash on Delivery

Cash on Delivery is available for eligible orders within the UAE.

Customers should ensure that the delivery address and contact number provided at checkout are accurate and that someone is available to receive and pay for the order.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Mobile number

  • Building or house number

  • Street or area

  • City

  • Any additional delivery instructions

We are not responsible for delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Missed Delivery

If you are unavailable when the courier attempts delivery, the courier may contact you or arrange another delivery attempt according to its procedures.

Additional delivery attempts may be subject to the courier's policies.

8. Delays

Delivery may occasionally be delayed due to circumstances such as:

  • High order volumes

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect delivery information

  • Unforeseen operational issues

  • Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers when delivery issues occur.

9. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched. Tracking updates are provided by the relevant delivery partner and may take some time to appear.

10. Damaged Packages

If your package appears damaged when delivered, please contact our customer support team as soon as possible.

We may request photographs or videos of the package and product to investigate the issue and determine the appropriate solution.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team through the information provided on our Contact Us page.

We appreciate your trust and look forward to delivering your orders across the UAE.